Can I bring my pet?
Of course you can! Just make sure you have an updated rabies vaccination with a 5 day dated medical certificate within five days of your arrival. We will have to confirm that the owner of the villa accepts the presence of your animal before your arrival.
How do I charge my electronic devices?
The electrical voltage of St. Barth is 220v, we strongly recommend that you bring an adapter.
What language is spoken on the island?
The official language of the island is French but the inhabitants also speak English.
What is the current local currency?
The local currency is the Euro, but the American dollar is accepted everywhere.
What is the local time on the island?
St Barths is located in the Atlantic Time Zone, which is an hour ahead of Eastern Standard Time or in the same time zone depending on the time of year.
Is the passport necessary to arrive on the island?
For USA, Canadians and European Union citizens, you will need a valid passport. Some visitors will need a special visa, for more information contact the French consulate.
What types of services can you offer during my stay?
We would be happy to assist you with the following services: A chef at home Child care and various activities Concierge Service Sports coach transportation service Equipment rental Pre-supply of villas Massage and SPA Excursion, boat trip, hiking, scuba diving Are you looking for an activity that is not on the list? Ask us the question and we will gladly take care of it.
Can you make restaurant reservations and day trips for us?
Our team will be delighted to help you with reservations, excursions and other services. As islanders, we will advise you on the new hottest restaurant and which activity you should not miss on before departing the island.
Does the villa include housekeeping services?
In the rental of your villa is included a daily cleaning except Sundays and public holidays. A laundry service may be offered at an additional cost.
How many people can I invite to my villa?
The capacity of the villa depends on the number of rooms rented, the rule is two people per room.
Is there a security deposit?
During your stay, the credit card that was used during the reservation will be kept in a confidential file in case of damage or additional costs. There will be no security deposit taken upon arrival.
What is the cancellation policy?
The parties agree between themselves that if a Client wishes to cancel his reservation in whole or in part, or if the reservation is canceled by St Barth Immo for non-payment, St Barth Immo is then entitled to the following percentage of the gross rental price.
• 60 days or more before the scheduled arrival date: 20% of the gross rental amount.
• Between 59 and 30 days before the scheduled arrival date: 30% of the gross rental amount.
• 29 days or less before the arrival date: 100% of the gross rental amount.
During the “Christmas/New Year’s Day” period between December 15 and January 10 of the following year, the conditions for cancellation by the customer are as follows:
• 90 days or more before the scheduled arrival date: 30% of the gross rental amount.
• 89 days or less before the arrival date: 100% of the gross rental amount.
Cancellations must be made in writing and sent to by fax or e-mail. The fact that the Customer does not show up, late arrivals, changes in the number of people in the Customer’s group after arrival and early departures do not give rise to reimbursement.
What is the tourist tax?
The tourist tax is a 5% tourist tax imposed by the local government on all villa rentals on the island.
Are additional costs or taxes added to the stay?
In addition to the weekly rate for your villa, the 5% tourist tax and 10% booking fee are added.
What is included in the price?
The price includes welcome on arrival, accompaniment to the villa, cleaning service every day except Sundays and public holidays, welcome products, free wifi and assistance.
What is a vacation rental?
Vacation rentals are freestanding, attached or guest houses, villas, cottages, apartments, condos, and timeshares offered for short term occupancy.
They are largely unregulated. Some rental properties are just one in a large portfolio handled and managed by a leasing company. Other vacation rentals are cared for and rented out by, the owner.
Is it possible to apply for a property that I haven’t viewed?
We prefer for all applicants to either see the property in person or send a trusted 3rd party to view on their behalf.
We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.
It’s important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.
How can I visit a property?
Call the number on the listing directly or request the booking through view booking form.
After receiving a request, we’ll quickly organize a property viewing. Our goal is to make sure you’ll find your dream home.
Please note that we are required to provide current tenants at occupied properties at least 24 hours’ notice prior to scheduled showings.
What is your security deposit policy?
Security deposit equals to one month rent and may vary based on credit. You need to pay the full amount before moving in.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in.
You have to show a renters’ insurance confirmation before getting the keys.
When do you increase the rent?
Rent increases usually happen after the lease term expiration.
Of course, it isn’t always increased. Our analysis accounts for the property owner’s requests and relevant market conditions.
What happens if I can’t pay the rent on time?
Any problems that may affect the potential payment of rent should be notified to the relevant office straight away. You may be charged a fee for late payment of rent.
Can I change the locks?
No, installing new locks on your own would violate the lease agreement terms. It’s possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.
Can I decorate or make changes to the property?
In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.
What’s the pet policy?
The pet policy depends on the terms in each specific lease agreement. You must notify our team of any pets before move-in.
When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
What if I accidentally cause damage to the property?
Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance as soon as possible. You will be expected to cover the cost of putting it right.
Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.